Do you know why I love having clients?? One of the biggest reasons is that they inspire me every day with (among many other things!) their learning and insights! Yesterday, here’s what Suzannah DiMarco from the #ACWay team at Algonquin College of Applied Arts and Technology said: “Why do people just keep giving the same updates over and over again each day? Because they don’t have an easy, visual way, to see at a glance, what’s happening and their progress!” Great observation and reflection! So, if you’re in a situation where you keep hearing the same updates and information stated over and over again, take a look around and ask yourself, “Is there an easy way for people to ‘see’ this at a glance?” And if not, create one! Thanks, Suzannah for helping all of us ‘see’ more clearly!
WHY DO WE KEEP HEARING THE SAME UPDATES OVER AND OVER AGAIN?
About the Author: Karyn Ross
An experienced lean consultant, coach and practitioner, Karyn is the coauthor, with Jeff Liker, of the Shingo Award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Focused specifically on services, Karyn has worked with small, medium and large organizations in sectors as diverse as insurance, financial services, HR, transportation and retail. Using her unique approach, Karyn teaches people how to combine creativity with lean practices to ensure that every customer receives exactly what they want, when they want it, right the first time with a personal, human touch. A practicing artist, with an MFA in Sculpture, Karyn lives with her family in Naperville, Illinois.
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