Resistance is one of the most common topics I’m asked about in coaching. And people are often surprised when I say resistance doesn’t bother me. Why? Because resistance is simply part of human nature…and as coaches, since we are coaching people…human beings…we should expect it! Since I expect some kind of resistance at the beginning of asking people to work and think in new ways, I’m not surprised or disappointed when it happens. And I don’t take it personally. I know that part of human nature is to balk and dig our heels in when someone asks – or tells – us to do things differently. So what do I do when people are resistant? It depends. Sometimes I stay with them and lend them courage as they try the new way…sometimes I just give them time and space to process the request…and, sometimes I ask for leadership help. Whatever the choice, though, I always remember, the person I’m coaching is a valued and valuable human being…and that resistance is simply….HUMAN! What do you do when you encounter resistance? I’d love to know!
About the Author: Karyn Ross
An experienced lean consultant, coach and practitioner, Karyn is the coauthor, with Jeff Liker, of the Shingo Award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Focused specifically on services, Karyn has worked with small, medium and large organizations in sectors as diverse as insurance, financial services, HR, transportation and retail. Using her unique approach, Karyn teaches people how to combine creativity with lean practices to ensure that every customer receives exactly what they want, when they want it, right the first time with a personal, human touch. A practicing artist, with an MFA in Sculpture, Karyn lives with her family in Naperville, Illinois.