This is a world’s bestseller book, not your everyday airport read. This book engages the reader on service- based organizational skills and how to gain value, lead and get the best results- The Toyota Way.
The Toyota Way to Service Excellence is more of a masterclass course with great professors! This is true since Dr. Jeffrey Liker brings to life the imagined examples being a great professor for over three decades. Co-author Karyn Ross brings the practicality of the great concepts to life. Together they perfect such a thoughtful and careful application of the principles and practices of Toyota to IT, Customer care, motor industry, hotel industry and beyond.
The two authors use imagination as part of their case studies clearly applying The Toyota Way to a service process. They weave in real life examples of businesses they have worked with. What makes it interesting about the real companies is how different yet similar the work-cultures are. Walk with them as they detail the magnificent success stories which the different organizations have done how best they know. As you go through this masterclass, you can grab ideas as well as draw inspiration from each example.