This is a world’s bestseller book, not your everyday airport read. This book engages the reader on service-based organizational skills and how to gain value, lead, and get the best results- The Toyota Way.
The Toyota Way to Service Excellence is more of a masterclass course with great professors! This is true since Dr. Jeffrey Liker brings to life the imagined examples of being a great professor for over three decades. Co-author Karyn Ross brings the practicality of the great concepts to life. Together, they perfect such a thoughtful and careful application of the principles and practices of Toyota to IT, Customer care, the motor industry, the hotel industry, and beyond.
The two authors use imagination in their case studies, clearly applying The Toyota Way to a service process. They weave in real-life examples of businesses they have worked with. What makes it interesting about actual companies is their different yet similar work cultures. Walk with them as they detail the magnificent success stories the different organizations have done and how best they know. Going through this masterclass, you can grab ideas and draw inspiration from each example.