Karyn Ross is the co-author with Jeff Liker of the Toyota Way to Service Excellence, which was so highly thought of that together they became recipients of the Shingo Awards. It’s an honor that praises the winner for challenging themselves with recent business improvements and accomplished implementing these new practices over a period of time. The book became a must read for executves, managers, consultants, and front line workers.
The best selling Toyota Way series offered principles that applied directly to industries where the quality of customer care service is crucial to their success. Ross and Liker offered a plan to utilize these practices within your company and developing a staff that can recognized the needs and wants of each customer. The book offers case studies that provide research and real world examples of principles being used in a wide range of industries. Each case study showed the success of using the principles and content from practice work can work any service industry.
In the past, Ross has worked with a wide variety of different business sectors such as groups within the insurance, financial service, transportation and retail industries. She instructs them how to combine their creative and business practices which helps to ensure customers receiving what they expect in service and product. Their experience should come with a little personal touch from you and your staff.
Ross is a practicing artist and acclaimed consultant who has written several how-to articles for the Lean Enterprise Institute, which can found on their website. She eloquently discusses different topics on changing the mindset of your business through coaching seminars. Also, how to bring together your creative and business sides into one driving force. Her coaching seminars enabled companies to create better service to their customers by implementing the tools provided to create practical creativity and strive for excellence each day at work. You develop your capability by focusing on the means, the how and the end results.
Currently, Ross is running her own firm, Karyn Ross Consulting, which teaches how to combine creativity with business principles and practices for a better you. Accomplishing this goal will create a better working environment for all. Plus, this new found skill offers your company a path to become a more efficient and effective service to your consumer needs. The long term goal is to fulfill your purpose for continuance gains.
Other services offered by Karyn Ross Consulting include participating in a 21 day program that consist of practical exercises that focuses on helping your business to flourish, thrive and grow within your industry. You can choose from personal coaching, group workshops and guest speakers seminars that develops the confidence needed to build long term success with your consumer base. This is accomplished by customizing a culture that aligns your staff towards your vision of service to the customer.